Terms of Service

These Terms of Service govern your use of the Robotist website at robotist.com.au (the "Website") and your engagement with the services provided by Robotist Pty Ltd ("Robotist", "we", "us", "our"), a company incorporated in Australia and based in Sydney, New South Wales.

Robotist is a robotics procurement and integration consultancy. We assist Australian businesses with the identification, sourcing, importation, installation, and ongoing support of commercial robots for use in hospitality, logistics, security, medical, and industrial environments.

By accessing or using this Website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the Website.

The content on this Website — including product descriptions, specifications, pricing, availability, lead times, and use case examples — is provided for general informational purposes only. It does not constitute a binding offer, quote, or contract.

All pricing displayed on the Website is indicative only and subject to change without notice. Final pricing for any product or service is confirmed only through a formal written quotation issued directly by Robotist to the client.

Product specifications, images, and descriptions are sourced from our supply chain partners. Robotist makes reasonable efforts to ensure accuracy but does not warrant that any product detail is complete, current, or error-free. Specifications may vary between manufacturing batches. We recommend requesting a detailed technical datasheet before any purchasing decision.

No purchase, rental, lease, or deployment of any robot or service offered by Robotist is concluded through this Website. All commercial transactions are subject to a separate written agreement executed between Robotist and the client, which will set out the specific terms governing that transaction including price, payment schedule, delivery, installation, warranties, and support.

Enquiries submitted through the Website, including contact form submissions and email communications, do not constitute a binding order or create any contractual obligation on either party. A transaction is only binding when a formal written agreement has been signed by both parties.

Rental arrangements are available for certain products and are subject to minimum engagement periods, site suitability assessments, and specific rental agreement terms that will be provided at time of engagement.

Robotist does not make any warranty, express or implied, that any robot listed on this Website is suitable for a specific application, environment, or use case without first conducting a site assessment.

Robot performance is affected by facility layout, floor surface, ambient lighting, network infrastructure, ambient temperature, load requirements, and a range of other site-specific variables. Robotist strongly recommends a formal site assessment prior to any procurement decision. Site assessments are conducted as part of our standard consultation process.

Product warranties provided by Robotist are set out in the relevant written agreement and are limited to the terms specified therein. Nothing in these Terms limits any consumer guarantee rights you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded by law.

To the maximum extent permitted by applicable law, Robotist excludes all liability for any loss or damage (including direct, indirect, consequential, or incidental loss) arising from:

• Your use of or reliance on information published on this Website
• Errors, inaccuracies, or omissions in Website content
• Temporary unavailability of the Website
• Any use of a robot product outside the terms of a written agreement and any applicable operating guidelines

Where liability cannot be excluded by law, Robotist's liability is limited to the maximum extent permitted — and where applicable, to the resupply of the relevant service or the cost of having the service supplied again.

All content on this Website — including the Robotist name, logo, brand identity, written copy, product descriptions, photography, and design — is the intellectual property of Robotist Pty Ltd and is protected under Australian and international copyright, trademark, and design laws.

You may not reproduce, distribute, adapt, publish, or use any content from this Website for commercial purposes without prior written permission from Robotist. Personal, non-commercial viewing and sharing for informational purposes is permitted.

Third-party product names, brand names, and trademarks appearing on this Website are the property of their respective owners and are used for identification purposes only. Their use does not imply endorsement or affiliation.

This Website may contain links to third-party websites for reference or informational purposes. Robotist does not control those websites and is not responsible for their content, accuracy, or privacy practices. The inclusion of a link does not imply endorsement.

When you follow a link to an external site, you leave the Robotist Website and the terms and privacy policies of that third-party site apply.

These Terms of Service are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New South Wales and the Federal Court of Australia for any dispute arising out of or in connection with these Terms or your use of this Website.

Nothing in these Terms affects any rights you may have under the Australian Consumer Law or other applicable Commonwealth or State legislation.

If you have a concern, complaint, or dispute relating to the Website or any Robotist service, we ask that you contact us directly in the first instance so we can work to resolve the matter promptly and in good faith.

Contact: robert@robotist.com.au
Robotist Pty Ltd, Sydney, New South Wales, Australia

We will acknowledge all written complaints within five business days and aim to provide a substantive response within 14 business days.

Robotist may update these Terms of Service as our business evolves or as required by law. The "last updated" date at the top of this page reflects the most recent revision. Continued use of the Website after a revision constitutes acceptance of the updated Terms.

For any questions about these Terms, contact us at robert@robotist.com.au.